At NepaliGamers.com, we strive to provide the best possible service to our customers. We understand that sometimes things may not go as planned, and we want to ensure that you have a smooth and hassle-free experience when shopping with us. Our Refund and Return Policy is designed to give you peace of mind when purchasing game top-up, credits, and OTT subscriptions.

1. Refund and Return Eligibility

We offer a 3-day refund or return policy for eligible purchases. If you encounter any issues with your purchase or are dissatisfied with our service, you can request a refund or return within 3 days from the date of the transaction.

Please note the following conditions for eligibility:

• Game Top-Up and Credits: Since these are digital products and immediately used upon activation, we cannot offer a refund or return once the top-up or credits have been delivered to your account or redeemed in the game.

• OTT Subscriptions: If you experience issues with the activation of your OTT subscription or if it is not functioning as intended, you may request a refund or exchange within 24 hours of purchase.

• Unopened Digital Vouchers: If you purchased a digital voucher that has not been redeemed, you may request a refund or return within the 3-day window.

2. How to Request a Refund or Return

To request a refund or return, please follow these steps:

1. Contact Us: Email us at support@nepaligamers.com, WhatsApp and Messanger within 3 days of your purchase, providing your order details (order number, product purchased, and reason for return/refund).

2. Provide Proof of Issue: If your refund request is related to an issue with the product or service, please provide relevant details such as screenshots or error messages to help us resolve the matter efficiently.

3. Verification and Approval: Once we receive your request, we will verify the details and confirm your eligibility for a refund or return. If approved, we will process your request promptly.

3. Refund Process

If your refund request is approved, we will process the refund as follows:

• Refunds will be issued as wallet balance on your NepaliGamers.com account, which you can use for future purchases.
• The processing time for refunds may take 24 hours to reflect in your account balance.

Please note that any transaction fees (such as bank fees or payment gateway charges) incurred during the purchase are non-refundable.

4. Exceptions

The following circumstances are not eligible for a refund or return:

• Products or services that have been used, redeemed, or activated (such as in-game credits or game top-ups).
• Refund requests made after 3 days from the purchase date.
• Any issues caused by third-party platforms (e.g., problems with the game server, account bans, or restrictions).

5. Cancellations

You may request to cancel your order before the transaction is completed, or the product has been delivered. Once a digital product has been delivered, cancellations are not possible.

6. Customer Support

If you need any assistance regarding a refund, return, or cancellation, feel free to contact our support team. We are here to help!

• Email: support@nepaligamers.com

We strive to ensure your satisfaction, and we are always happy to assist you with any issues you may have.

7. Policy Updates

NepaliGamers.com reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page, and the updated policy will take effect as of the date posted.